All of our services are delivered remotely and are entirely digital in nature. We specialize in providing customized network and information services, including but not limited to cloud migration, VPN setup, virtual server deployment, and cybersecurity audits. Since our offerings involve tailored consulting, hands-on configuration, and digital implementation rather than physical products, traditional return processes such as product shipment, exchange, or physical inspection are not applicable. Every engagement we undertake begins with an agreed scope of work, a clearly defined list of deliverables, and timelines that are aligned with the client’s goals and project complexity. Once work begins, we dedicate time, technical resources, and specialized expertise to fulfill the agreed services in the best and most efficient way possible.

As a result, our refund policy reflects the uniqueness and labor-intensive nature of these services. We offer refunds only in specific situations where a fundamental failure has occurred—such as when a service is not delivered at all and no communication or resolution was reached, or when a billing error leads to duplicate charges. These exceptions are rare and handled with care. However, if a service has been partially or fully delivered in accordance with the mutually agreed scope—even if the client is dissatisfied with the outcome or has changed their mind—we do not issue refunds. Dissatisfaction that stems from personal preferences, misaligned expectations, or failure to use the completed service effectively does not constitute a valid reason for reimbursement. We emphasize the importance of clear communication before and during service delivery to avoid such situations.

At the same time, we are committed to client satisfaction and always strive to make things right when possible. Many of our services include a revision period during which adjustments can be requested. If the issue lies in a misunderstanding, a technical misconfiguration, or an unmet subtask within the original agreement, we will work closely with you to fix it. We encourage clients to communicate concerns early and openly so we can resolve them within the agreed project scope. Requests for revisions that involve expanding the original scope, however, may be billed separately with prior notice and mutual agreement.

If you believe you qualify for a refund based on a service issue or billing discrepancy, you may submit a written request within seven (7) days of the service delivery date. To do so, please contact us via email at info@nurfusion.world with a detailed explanation of the problem, including your full name, the service purchased, relevant screenshots or documents, and the date of delivery. We will carefully review your request and respond within five (5) business days. In cases that require further clarification or discussion, we may invite you to a short video consultation to better understand the situation and determine a fair outcome. We will always strive to treat every case with transparency, courtesy, and professional responsibility.

As a company providing international and 100% remote services, we take client relationships seriously and value clear, proactive dialogue over legal formalities. Our ultimate goal is to ensure that every client feels supported and respected throughout the engagement. While we cannot offer unconditional refunds for customized digital services, we are always willing to listen, assess, and provide reasonable solutions when issues arise. Thank you for understanding the nature of our work and trusting us with your network and information service needs.